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Differentiate Your Business With Great Customer Service

If you own a business you should read this blog post that talks about a great customer experience in a hair salon. Pretty mundane stuff, but it's an excellent example of the value of a great customer experience and a reminder of 5 broad concepts:

  • Customer experience is a differentiator.
  • More than loyal customers, exceptional customer experiences can create promoters.
  • Keeping customers involved and informed during the service delivery process can increase satisfaction.
  • Delivering value beyond expectations enhances the customer experience.
  • Superior customer experiences can command a premium.

So, check out the blog post and start thinking about how to apply these principles to your business!


P.S. If you're looking for a little help, our strategic marketing consulting is designed to show you the online marketing strategies that help keep the customers you have while generating more and better leads. That process begins when we improve search engine ranking, devise the best social media campaigns, develop your app and put other mobile and online marketing strategies to work for your business.

Topics: Small Business

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