In today's world, your online reputation IS your reputation. Are you taking steps to safeguard it -- both personally and professionally?
Small Business Branding Tips: Online Reputation Management
Posted by Deborah Young on Aug 6, 2013 4:40:00 AM
Topics: Small Business
Social Media Marketing Tips: Stop, Drop, Roll When Your Business Gets A Negative Review
Posted by Deborah Young on Mar 12, 2013 5:22:00 AM
It can happen to the best of businesses: you wake up one morning to a scathingly bad review on Yelp or some other review site. Your business is your baby, so it doesn't matter whether the review is justified or not -- your first instinct is to defend the baby.
Resist that temptation.
Topics: Social Media, Small Business
Differentiate Your Business With Great Customer Service
Posted by Deborah Young on Nov 19, 2012 4:10:00 AM
If you own a business you should read this blog post that talks about a great customer experience in a hair salon. Pretty mundane stuff, but it's an excellent example of the value of a great customer experience and a reminder of 5 broad concepts:
Topics: Small Business
Small Business Branding: Provide Solutions And Prepare For The Worst
Posted by Deborah Young on Sep 8, 2012 5:43:00 AM
Even if they don't use the word "brand" smart business owners instinctively know that they need to control their message to customers — and potential customers.
Over the past couple of weeks we've seen a valiant branding effort by both political parties via the Republican and Democratic National Conventions. A recent post speaks to their degree of success (or not) but what I'd like to share with you are the two truths of message control
Topics: Small Business